Frequently Asked Questions

Find answers to common questions about the scholarship program

Technical Support & Privacy

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email.

I didn't receive the verification email. What should I do?

Check your spam or junk folder first. If you still have not received it, click "Resend Code" or contact support.

How do I update my personal information?

Go to your Profile page and select "Edit Profile" to update your information.

Can I use a mobile phone to apply for the scholarship?

Yes. The scholarship portal is accessible using smartphones, tablets, and desktop computers.

What should I do if the website is unavailable or experiencing technical issues?

Please try again later or contact the scholarship support team for assistance.

Will my personal information be kept confidential?

Yes. All personal information is handled in accordance with the Data Privacy Act of 2012 and applicable privacy policies.

Who do I contact for technical issues?

Contact our support team at iskolarngbayansanrafael@gmail.com.